Customer Care Center

ARC Customer Care Center

American Reading Company has an experienced Customer Care team that is committed to helping you with any questions about your American Reading Company order. Our goal is to provide our partners with the materials they want when they want it. If, for any reason, you are not satisfied with your order, please contact us within 90 days of receipt of your materials and we will happily assist you.


P: (866) 810-2665 • F: (610) 992-4156


201 S. Gulph Rd., King of Prussia, PA 19406

Frequently Asked Questions

  • Please have your order number available when requesting a return or exchange. This will expedite our ability to assist you. Your order number is a 5 or 6 digit number preceded by an 'h' (i.e., h123456). Please note that your order number may follow a different format if you purchased LADOE, EL, or other partnership materials that ARC offers.

    Your order number can be found:

    • on the front page or bottom right of your proposal OR on your web quote
    • on the shipment labels on your boxes
    • at the top of your packing slip
  • Order discrepancies and damaged products must be reported within 90 days of receipt of order to receive credit or replacement product.
  • Marked, stickered, stamped, or otherwise altered or used materials are non-returnable.
  • Please contact us prior to returning items to American Reading Company to ensure your return is processed correctly and you receive credit or replacement. If the mistake is ours, we will provide you with return shipping labels.
  • Purchase Orders

    Purchase Orders can be sent to

    Purchase Orders should contain the following information:

    • A valid purchase order number
    • Authorized signature
    • Shipping address and contact information (including email address)
    • Billing address and contact information (including email address)
    • Any upcoming school closure dates within the next 30 days
  • Credit Card Payment

    Credit card orders must contain valid billing information and contact details. We accept MasterCard, Visa, American Express, and Discover. There is a 3% Pay Pal fee for orders over $500.

  • Check Payment

    All checks must be made payable to American Reading Company.

  • Payment Terms

    • Payment terms are Net 30.
    • Please see above for payment options.
    • Don’t forget to add any required sales or local taxes.

American Reading Company limits all workshops to a maximum of 25 participants (20 teachers and 5 support staff). If more than 25 people attend the workshop, you agree to pay $350 for each additional participant. Professional development training cannot be cancelled or changed within 15 days of the event date. Customers that cancel professional development events within 15 days will be billed for the event.

American Reading Company reserves the right to convert in person professional development, upon consultation with the customer, to a combination of virtual professional development, physical materials, and/or digital materials when necessary to ensure the health and safety of its employees and customers.

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